As a SIAM Service Management AnalystI work with the IT service delivery teams to provide reporting and analytics solutions that support business objectives and service level agreements. I have over 10 years of experience in the Telecoms, SaaS, Retail, Utilities, and BPO sectors, working with global stakeholders across Europe, UK, US, China, MEA, Australia, and NZ. I am skilled in data visualization, data-driven insights, data warehousing concepts, continuous improvement, and data analytics. I use tools such as Power BI, Excel, Tableau, Birst, SAP BO, and ServiceNow Performance Analytics to create dashboards, reports, and KPIs that enable data-driven decision making and service improvement. I also have experience in CRM systems such as Salesforce, Service Now, and BMC Remedy, and languages such as SQL and Python. I hold certifications in ITIL, PowerBI, Excel, and Azure Fundamentals.