A seasoned HR leader and Subject Matter Expert (SME) in HR Operations, I bring over 6 years of expertise in workforce strategy, headcount optimization, employee engagement, and talent development. My leadership extends to driving transformative initiatives, such as integrating HXM SuccessFactors to enhance system performance, user satisfaction, and operational efficiency. Actively working towards obtaining a SHRM certification. Piloted a cross functional project, delivering remarkable improvements in query resolution rates while partnering with 27 Centers of Excellence (COEs) across Deloitte, supporting diverse stakeholders in Canada, the USA, Australia, and beyond. With a proven track record in identifying and bridging process gaps, I excel in designing innovative solutions and collaborating with cross-functional and technical teams to optimize workflows, elevate employee experiences, and enhance organizational productivity. I have consistently delivered impactful projects that drive measurable results and align HR strategies with business goals. Passionate about continuous improvement and strategic problem-solving, I thrive in high-stakes environments where innovation, collaboration, and operational excellence are paramount to success.