As an Engineering Director at American Express, I lead a team of engineers and data scientists who are responsible for developing and deploying innovative solutions for data processing, natural language processing, and search applications. I have over 19 years of experience in software development, project management, and agile methodologies, and I hold multiple certifications in artificial intelligence, data science, and scrum. My mission is to leverage cutting-edge technologies and automation techniques to enhance the customer experience, optimize the business processes, and drive the digital transformation at American Express. I am passionate about exploring new opportunities and challenges in the fields of AI, NLP, and search, and I enjoy collaborating with cross-functional teams and stakeholders to deliver high-quality products and services.