I am an inquisitive, driven, and business-savvy engineer who strives to combine her analytical skills with creativity to deliver solutions to challenging problems. Areas of Focus: - Consumer Behaviour - Customer Lifecycle Management - Customer Onboarding - Deployment and Customer Retention - Customer Relationship Management - SaaS Customer Experience - Customer Support and Escalation Management - Analytics and Metrics Driven Decision Making - Customer Success/ Professional Services Automation and Tools - Customer Success Leadership