- Skilled in data strategy, data analytics, product management, business intelligence, agile program management, enterprise delivery, global delivery and operations management with Master of Science in Business Analytics and Project Management from The University of Connecticut School of Business - Successfully led a team of data and business intelligence engineers and built new metrics such as "Service Case Ratio" and "Service Health Score" to measure supportability of more than 200 AWS Services and enhanced existing metrics such as Break-fix Ratio of a AWS Service.