I am currently working as a Technical Program Manager (Security and Compliance) at AWS/Amazon, building and governing secure, compliant cloud environments while enabling faster, safer delivery for the business. Previously, as Vice President of Customer Service at GAVS Technologies, I led a team of 50+ professionals delivering high‑quality, innovative solutions to global clients across multiple industries. With over 20 years of experience in IT service management, software project management, and network engineering, I bring deep cross‑domain expertise and hold certifications such as PgMP, PMP, CSPO, SMC, ITIL, CCNA, CCNP, CCSA, CCSE, Aruba Wireless, and JNCIS‑SEC.
My mission is to ensure customer satisfaction, loyalty, and retention by combining strategic guidance with strong technical execution and continuous improvement of service delivery. I collaborate closely with senior leadership and stakeholders to align security, compliance, and customer experience goals with overall business strategy and values. I am passionate about leveraging cloud technologies, agile methodologies, and servant leadership to empower teams, streamline operations, and create exceptional customer outcomes.