In January 2023, thousands of users suddenly lost access to their favorite third-party Twitter clients after Twitter unexpectedly restricted API access. Companies like Tweetbot and Twitterrific were forced to respond without warning, balancing customer communication, engineering uncertainty, revenue impact, and business survival. In this Decision Lab, you'll step into the role of the Product Manager and decide how to lead your team through a high-pressure platform dependency crisis—before discovering how the real-world events unfolded.
