🔹 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢: Apart from Operations Consulting and Group training sessions on Soft skills/personal development, one of my key forte lies in One to One counselling, coaching and mentoring wherein customized solutions can be driven with coachee for a tangible result. 🔹 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘: An Electrical Engineering graduate from IIT Kanpur(1995) with 29 years of rich & versatile experience ranging from employment in Telecom sector to enterprising stints in Solar Power, E Commerce based marketing for Travel domain, SME business consulting and Corporate Trainings. After wearing so many different hats with different companies enriched with leadership trainings, I have enormously experienced that with the right attitude, initiatives, accountability and people mgmt , one can excel in any domain and become industry agnostic. 🔹 MY PROFESSIONAL SKILLS • Services Delivery Management • Operations & General Management • Customer Support Management • Training & Human Capital Development • Adept in client interfacing at all stages. • Relationship savvy at personal & professional levels. • Key Focus area of Service Excellence and Upsell. • Mapping clients’ requirements & internal resources for optimal results. • End to end Services contract negotiation, AMC Renewal, SLAs, Operational Processes etc. • SWOT/ Gap analytical abilities for human resources. • An effective communicator with apt negotiation, people management and problem solving skills • A trusting recruiter with apt interviewing skills. • A team builder, being part of the team. 🔹 PERSONAL DEVELOPMENT JOURNEY • Forums of Basic, Advance and SELP (Self Expression & Leadership) with Landmark Worldwide (2014) • Speed of Trust Workshop, with Franklin Covey.(May’17) • Strategic Account Management, with Hero Mindmine . (June’17) • 7 Habits of Highly Effective People, with Franklin Covey. (Dec’17) • The 4 Disciplines of Execution, with Franklin Covey. (May’18) • Trusted Business Advisor, with Franklin Covey. (June’18) 🔹 ENGAGEMENT THEMES • Campus to Corporate • Emotional Intelligence • Time & Stress Management • Ownership & Accountability • Effective Communication • Leadership Development • Mindfulness & Self Mastery