I am an Test Engineer at Kore.ai, a leading conversational AI platform that enables enterprises to build, deploy, and manage intelligent chatbots. With a strong background in testing methodologies, automation, and problem-solving, I strive to deliver top-notch results and ensure the quality and reliability of software products. As part of the QA team, I have contributed to testing various features and functionalities of the Kore.ai platform, such as generative AI, logic layer models, adaptive communications, and natural language processing. I have also performed manual and automated testing of UI, API, performance, and security aspects of the platform, using tools like JMeter, Karate, and Python. In addition, I have gained expertise in testing AI chatbots across different channels, such as web, mobile, voice, and social media, ensuring their accuracy, efficiency, and user satisfaction.