Results-driven Business Analyst over 5 years of Experience in NBFC sector . Skilled in analyzing business processes, gathering requirements, and implementing Salesforce solutions to enhance operational efficiency. Expertise in Salesforce CRM, requirement elicitation, stakeholder management, and data analysis. Strong understanding of the NBFC domain, including loan management, customer onboarding, and regulatory compliance. Adept at bridging the gap between business needs and technical teams, ensuring seamless project execution. Business Analyst Skills: Business Requirement Document Functional Requirement Document Stakeholder Management Agile Methodologies Scrum Framework User Stories User Acceptance Testing Technical Skills: Salesforce Admin Salesforce CRM Postman API Jira SQL Power BI User Acceptance Testing