Enthusiastic professional with 12 years of rich experience majorly in building the Architecture and solutions for Software Solutions and IT Service Management. Possess skills in analyzing various processes/applications and recommending changes to enhance operational efficiency and recognize performance bottlenecks Providing reports to Stake Holders and management as per the respective process KPIs/SLA's. Excellent communication and interpersonal skills with proven abilities in resolving complex issues Excellent Presentation skills as conducted various knowledge sharing sessions for the team. Designing & Testing requirements ITSM tool that is used (Service Now, JIRA, HPSM and One Console) . Process Architecture Designing for building Project-related Apps and solutions Build and maintain vendor relationships as a part of Vendor Management.