Over four years of experience in e-commerce, spanning across Category Management, Program management, and Operations. Experienced Category Manager at Amazon India Personal Computing business. I manage key Laptop brands and entire Monitors Category. I own critical revenue components of the business P&L and enhance customer experience through competitive pricing, selection, and cataloguing. Prior to this, managed programs related to Trust and Safety domain of Amazon Pay. Built processes on fraud investigation, resolution and prevention. Ran customer awareness programs on fraud in Amazon Pay. Managed multiple cross-functional teams to define, prioritize and execute roadmaps and delivered on the KPIs. Also, spearheaded Operations in Last mile analytics Team in Amazon. Led a team of 150+ auditors of 24*7 running programs; responsible for accurate mapping of customer addresses to map location for successful delivery. Co-ordinated with Program and Tech team on tool enhancements for team's performance improvement. A Post-graduate (MBA) from IIM Calcutta having strong analytical and communication skill to develop framework to solve problems fundamentally.