Seasoned global business professional with extensive experience across diverse industries leading large multi-geographic; and cultural teams in a matrix environment. Proven track record in setting & scaling up numerous GCC, and GICs with Site operations and service delivery ownership. I hold PG's in Psychology (M.Sc), International Business (MBA), a Sr. Exec Management Program from IIM - Calcutta, PGDGM from the Emeritus Institute of Management (in collaboration with MIT, Columbia Business School & Tuck at Dartmouth), and a Certification in Business Analytics from NUS Business school. Also a Certified RPA Functional Architect, Lean Six Sigma Black Belt, a Professional GBS® Master from Inixia in partnership with SSON (Shared Services & Outsourcing Network) and currently pursuing a Chief Digital Officer (CDO) program from ISB (Indian School of Business). As per VIA (psychometrically validated personality test), top character strengths are Leadership, Judgment, Fairness, Social Intelligence & love of learning with an entrepreneurial mindset. In my current role at Annalect India/OGS (Omnicom Global Solutions), I lead the Operations Org focussed on enhancing key business outcomes and delivering quantifiable benefits helping elevate the company as a commercially savvy business entity; identifying missed opportunities, combating value leakage and driving better alignment of delivery channels while identifying/developing new service offerings and realizing the benefits of alternate service delivery models.