I am a seasoned Learning & Development professional with over a decade of progressive experience in Hospitality Operations. Throughout my career, I have demonstrated a natural inclination for influencing service quality, which led to my promotion to the Learning & Development Division. I am driven by results, always striving to initiate positive change and genuinely care about achieving the best outcomes. With a passion for inspiring others, my goal is to develop employees into valuable business assets who can elevate service to match the luxury of the product.