About me

Expertise in process designing, implementations, Transitions and customizations of ITSM Tools as per the ITIL best practices. Good exposure to various SDLC stages while working on the global projects in Telecom, Financial, Aerospace and IT organizations. Experienced in solution/ IT Service designing for world known organizations to establish IT Service Management. * Responsible to design and develop ITSM/ITIL processes and tools solutions which includes customized responses to RFPs/RFIs for ITIL based process consulting, process operations and best practices of ITSM tools implementations. * Extensive experience in BMC Remedy upgrade and migration projects. * Technical expertise in end-to-end implementation of IT Service Management based on ITIL best practices. * Part of COE, which deals with Consulting Business on ITSM skills. * Good hands on experience on BMC Remedy ITSM suites. * Proficient in implementing BMC Remedy ITSM and SRMS modules. * Closely working with Process Team during transitions and requirement gathering. * Demos and presentations to potential customers and clients. * Experience in Service Operation and transition of IT Services. * Highly analytical thinking with demonstrated talent for improving and streamlining complex works. Key skills * BMC Remedy ITSM Suites 7.x,8.x,9.x, Helix, Migrator, SmartIT, Digital Workplace - Catalog, Digital Workplace, Progressive Web Apps * Service Now * ITIL certified. * BMC Certified Professional * PL/SQL. * JIRA Service Management * OpsGenie Specializations: * Remedy Migrations and Upgrade projects * Customizations * Implementing ITSM modules (IM, PM, CM, AM, KM etc.) * Third party integration with ITSM tools using – SOAP, Email, Web Services