As an experienced and passionate IT Business Analyst and Business Account Manager with over 10 years of experience, I have a proven track record of evaluating and improving business systems within organizations. My ability to understand client needs and propose the best technically feasible solution has resulted in successful project delivery and satisfied clients. Currently, I am working as a Business Account Manager at Singsys Pte Ltd, Singapore since April 2021. In this role, I manage client accounts, understand their requirements, and propose solutions to complete the job. I am actively involved in the project right from the lead generation phase to the delivery phase, which helps me to retain existing clients and acquire new clients. Prior to this role, I worked as a Sr. Business Analyst at Singsys Pte Ltd, Singapore from December 2014 to March 2021. During my tenure, I played a key role in the success of multiple IT projects by presenting ideas for system improvements, including cost proposals and risk analysis. Before joining Singsys Pte Ltd, I worked as a Team Lead - iOS at Sing Sys Software Services Pvt Ltd, Lucknow, India from Dec 2013 to Nov 2014. In this role, I developed my leadership skills by managing a team of 8 members and delegating tasks to team members. I also conducted monthly training of team members to maximize their potential and conducted quarterly performance reviews. In addition, I have experience as a Developer in both iOS and Microsoft technologies, which has given me an understanding of the technical aspects of IT projects. My ability to adapt to different software and multitask effectively has helped me to deliver quality work under pressure. I possess strong communication skills in both English and Hindi, which enable me to collaborate effectively with clients and colleagues from diverse backgrounds. Furthermore, my customer service skills and ability to work in a team have contributed to my success in various roles. Overall, my experience, skills, and passion make me a valuable asset to any organization that values excellence in IT project management, business analysis, and customer service.