As a Senior Solutions Consultant, I assist B2B businesses in implementing SaaS-based applications that optimize the customer service process. This involves providing demonstrations, tailoring solutions to meet prospect needs, and mentoring new hires to ensure they grasp our organizational culture. I bring experience in cloud-based customer experience software leveraging Gen AI, Machine Vision Technology, and Procure-to-Pay suite. Additionally, I am a passionate tech blogger I have a dual degree in management, with a focus on marketing and analytics, from ICFAI Business School. As a cross-functional contributor, supporting the marketing team in developing collateral for the products I specialize in.