• With a proven track record, I have successfully built and led Global post-sales teams, encompassing various functions such as Account Management, Customer Success, Technical Support, Professional Services, Education, and Enablement teams. • During my tenure at VIAVI Solutions, I played a pivotal role in defining and implementing the Services and Support function and developing delivery processes and programs. • My expertise extends to SaaS client services management, operations, and business models, allowing me to effectively cater to global customer engagement across diverse domains, including cloud-based online video, live streaming, content distribution, secure digital asset management solutions, IoT/Device Management, HCM, and Customer Experience Management. • My leadership approach centers on creating strong, loyal, and dedicated teams by fostering a culture of ownership and transparency, leading to a history of successful outcomes. • I deeply understand the customer and product lifecycle, collaborating closely with Product Management, Sales, Marketing, Finance, and Development teams. • My achievements include leading deployments and earning the trust of major tier-1 clients like ATT, AMX Group, DTAG, and Airtel, establishing myself as a trusted adviser.