I help SaaS companies, IT services firms and customer-centric leaders fix the gaps between strategy and execution. I’ve built global customer success and delivery teams at Adobe, Zendesk and Intelegencia. Key wins: doubling key accounts (3 -> 7M USD), 95%+ retention architecture, 180+ people orgs, and driving AI-led process improvements. If you’re a founder, CX/Delivery/CS leader or department head facing revenue leakage, customer churn, delivery bottlenecks or team-growth challenges, I can quickly diagnose the real constraint and map out a practical fix. Disclaimer: This is my personal consulting practice; no confidential or proprietary information from my employer is involved. No employer affiliation. Outcomes depend on your execution.