With over 8 years of extensive experience in product management, specializing in AI-driven solutions and customer experience, I currently serve as the Director of Product at JioHaptik. My role involves leading the product strategy and execution for our GenAI-driven conversational CRM platform, which empowers both SMBs and enterprises to deliver exceptional customer experiences at scale. At JioHaptik, I oversee two dynamic product lines: Interakt for SMBs and Contakt for enterprises. Under my leadership, Interakt, trusted by over 9,000 brands, has facilitated over 2B conversations since its launch in 2020, driving significant growth and adoption. Meanwhile, Contakt enables the top 250 brands in India to offer a distinctive customer experience powered by GenAI, demonstrating our strength in leveraging AI for business impact. I am deeply passionate about customer-centric product development, building scalable global products, and making a measurable impact on those around me. I leverage my strong analytical skills, strategic problem-solving abilities, and a data-driven approach to understand market needs, identify opportunities, and deliver solutions that enhance customer experience and satisfaction. I thrive in fast-paced environments and am committed to continuous learning, always staying abreast of new technologies and skills.