A seasoned professional with 15 years of expertise in aftersales operations, customer experience management, and process optimization. Skilled in developing and executing strategic initiatives that enhance service delivery, optimize warranty processes, and elevate customer satisfaction, I drive profitability while fostering high-performing teams. With extensive experience in transforming service operations, streamlining warranty management systems, and implementing digital solutions, I deliver sustainable business growth and operational excellence. Adept at handling escalations, managing cross-functional teams, and building strong client relationships, I thrive on enabling business transformation and unlocking new opportunities through innovative solutions and stakeholder engagement.