Business & Digital Transformation Partner with 25+ years of experience in driving enterprise wide transformation programs (Digital and Business). Set up, managed and built teams to deliver exceptional client service. Expert in Operational, Business and Tactical change management areas. Exceptional strength in delivering mission critical projects, ability to work in any challenging environment and strong focus on bringing step change. Have worked on critical areas of M&A in integrating acquired entities, in-depth experience in Operating Model of GCCs (have been an early starter of GCC set up at Timken and then at Tesco) Led large scale Delivery for key clients of Wipro, Zensar and Infovison ($50M +) across North America, Europe and Middle East Retail & Consumer segments. Played various roles as Practice Head, Practice Partner, Global Delivery Head at Wipro. Focused on advising clients on Business Process Management (BPM), Business Process Architecture, Maturity Assessment, Process definition and implementation strategy for various clients of Wipro in North America. Prior to Wipro, spent 10+ years with retails giants like Tesco PLC and Pantaloon Retail focused on improving Business Processes across the retail value chain. Improved warehouse utilisation, Improved product availability, Process definition for Clothing Operations, Helpdesk process improvement, Leverage automation to improve efficiency. Played a key role in defining the Innovation framework and successfully led the Innovation assignments to solve complex business problems. Specialties: Operations Management, Lean Six Sigma, Business Process Architecture and Maturity Assessment, Process and Operations Consulting, Program Management, Managing Innovation, Design Thinking,Global Delivery Management, Manage P&L