I am a senior technology leader with over 18+ years of global IT experience, specializing in building highly complex, scalable, and distributed on-premises and cloud-based systems. As Engineering Director at Kore.ai, I lead product development and delivery of innovative solutions that enhance contact center agent performance through real-time coaching, powered by natural language processing, generative AI, and GPT. My expertise includes product strategy, go-to-market planning, and efficient collaboration with cross-functional teams. In my previous roles at Kony/Temenos, I successfully implemented agile and DevOps best practices across product divisions, enabling efficient project management and achieving customer retention. I received recognition for excellent program management and customer retention, including the CEO award. My mission is to leverage my extensive experience and expertise in contact center AI to drive value for Kore.ai and its clients.