About Me Name: Utkarsh Yadav Current Role: Associate Manager at Physicswallah Experience: 4.5+ years Professional Summary I am a results-driven Associate Manager with over 4.5 years of experience in Quality & Training, specializing in IIT and NEET categories. My career has been focused on managing teams, driving operational excellence, and implementing process improvements. I currently handle a team of 33+ Quality Analysts and Counselors at Physicswallah, where I lead key training initiatives, enhance team performance, and streamline processes for better outcomes. Core Expertise:- Lean Six Sigma Root Cause Analysis (RCA) Stakeholder Management Training & Development Process Improvement Team Leadership & Mentoring Key Achievements Managed 33+ Quality Analysts and Counsellors, improving team performance through monitoring and training. Successfully led projects like Webinar Handling for NEET & JEE, achieving a 30% increase in participant engagement and 20% reduction in operational costs. Delivered high-quality documentation and training programs, consistently meeting deadlines and exceeding expectations. Approach My approach focuses on continuous improvement, ensuring the delivery of exceptional quality standards. I am passionate about stakeholder management and team development, always striving to create a positive impact through collaborative efforts.