As a Technical Project Program Manager at Sidero, I manage cloud-native projects for Ericsson Network Monitor, using AWS and Kubernetes. I also automate business processes by creating software robots, working with business analysts and SMEs. I have a master's degree in computer science from Sabarmati University and I am certified in PMP and PMI-ACP. I have over 12 years of experience in driving improvements in change, incident, and request management, collaborating with system engineers and software architects, reporting product development progress, overseeing product deployment and integration, diagnosing and resolving technical issues, evaluating product performance metrics, and documenting processes. I have worked across various industries, such as finance, BFSI, share market, stock exchange, education, logistics, marketing, e-commerce, healthcare, and telecommunication. I am proficient in using tools such as Teamwork, Trello, Jira, Confluence, TFS, MS Project, MS Office, Office 365, GSuite, GitHub, Bitbucket, Skype, Slack, Google Analytics, WordPress, Visual Studio, and Android Studio.