Umair has Extensive 15 years’ experience in Saudi Logistics industry and Startups like Careem And hungerstation. Lead Customer Service and Operations support functions driving account maintenance, problem-solving, data-driven solution, and trouble-shooting, planning / implementing proactive procedures, staff support, and systems to address and ultimately avoid problems. I am having a comprehensive knowledge of sales, customer service, operations, Logistic, and Startup ecosystem Excellent team builder with leadership skills and ability to train, motivate, manage customer services’ & Operations staff towards achieving KPIs Achievements: - Boosting supply NPS and happiness KPIs (up to +ve 32%) - Launched Qaseem City (Careem) - Lead programs to increase quality, Loyalty, and Bonuses - Run retraining project for all delivery specialists - Run online and offline marketing initiative to increase supply - Run a referral bonus to increase supply - Run quality project to control missing information for delivery specialist