GenAI in Infra Delivery – Strategy Workshop

This session is for TPMs, SRE leaders, or Infra PMs curious about integrating Generative AI (GenAI) into infrastructure programs — beyond the hype.

I’ll walk you through practical use cases I’ve implemented personally:

• How GenAI helped analyze 1,000+ support tickets to detect repeat infra issues
• Ways to use LLMs (like GPT) to assist in root cause pattern recognition, ticket clustering, and infra telemetry analysis
• How GenAI insights shaped SRE retrospectives, quarterly reports, and roadmap prioritization
• Which data inputs work best (ServiceNow/JIRA exports, KPI logs, dashboards), and how to prompt for usable insights

You’ll leave with concrete examples of how to use GenAI to support your infra delivery maturity — whether you're managing 1,000 devices or 20,000 systems.

No prior GenAI experience required.