With over 19 years of experience in diverse industries, I am a seasoned Manager Risk and Investigation at Amazon, where I oversee the operational strategy, risk mitigation, and process improvement for the e-commerce giant. I hold a PMP, an MBA in Retail and Project Management, and several other certifications that demonstrate my proficiency and leadership in managing complex and cross-functional projects and programs. I excel at developing and executing plans for continuous improvement and measurement, analyzing gaps, and proposing innovative solutions to minimize errors and reduce process time. I have successfully implemented systems and methodologies that enhanced operational efficiency, customer satisfaction, and fraud prevention, saving millions of dollars and increasing retention rates. I also have a strong track record of building and leading high-performing teams, fostering a culture of collaboration, learning, and excellence. My goal is to leverage my skills and expertise in operational risk management and program management to create value and impact for Amazon and its customers.