Experienced Cloud Solution Architect with 5 years of experience with a strong focus on Microsoft 365 workloads. Possesses a solid background in customer success, technical support and engineering, specifically in suite of Microsoft products and IBM Messaging Queue. Demonstrated expertise in designing and implementing collaborative solutions, incident management and leveraging Microsoft's suite of productivity tools. Proven ability to provide strategic guidance, drive adoption, and deliver successful projects for customers and stakeholders. Skilled in customer satisfaction, employee engagement, problem-solving, communication, and fostering productive relationships with stakeholders. Dedicated to staying up to date with the latest industry trends and continuously enhancing technical skills.