Result-oriented leader with proven success having 13+ years of extensive cross-functional experience in Contact Center Learning & Development, Quality Assurance, Process Management, People Management & Front line operations, for both Teleservices & Telesales units. Well versed in managing and motivating teams for running successful operations with extensive experience of developing procedures, meeting service standards & adherence to policies for business excellence. Expertise in driving & implementing various Learning & quality improvement projects for continuous improvement in the services rendered.