I build capability systems that improve ramp speed, sales execution, and performance consistency across SaaS and high-growth environments. Over 18+ years, I've led Learning & Development, Sales Enablement, and Organizational Capability initiatives across BPO, startups, and SaaS organizations — supporting customer service, sales, GTM, and operations teams at scale. Key experience includes: • Enabling 400+ international sales AEs at Amber • Managing pan-India quality & training operations for 650+ CSRs at PepperTap • Leading enterprise-wide L&D functions and teams of up to 11 professionals • Building LMS, onboarding, QA, and competency systems from scratch • Designing enablement programs for SDRs, BDRs, AEs, AMs, and CSMs Areas of focus: • Sales Enablement • Revenue Capability Building • GTM Enablement • Coaching & Performance Systems • Onboarding & Ramp Programs • Competency Frameworks • QA-Integrated Coaching • Instructional Design Since 2022, I have actively integrated AI tools including ChatGPT, Claude, and Gemini into enablement and L&D workflows for content development, TNA synthesis, coaching systems, competency design, knowledge operations, and productivity acceleration. I'm currently open to leadership opportunities in Sales Enablement, Revenue Enablement, Capability Development, and L&D Leadership within SaaS and growth-stage organizations.