🌟 Welcome to my professional journey! 🌟 Strategic Leadership & Agile Expertise: I'm a proven leader dedicated to fostering positive change across diverse industries, and I have over two decades of experience in business analysis, IT service delivery, and scrum mastering. As a passionate consultant, I specialize in: • Building and nurturing strong relationships with customers and business partners • Delivering comprehensive project perspectives aligned with organizational goals • Inspiring teams to exceed expectations and drive innovation Core Competencies: • Business Analysis: Requirements elicitation, user stories, process modeling • IT Service Delivery: Change approval, incident management • Scrum Mastering: Agile methodologies, team facilitation My technical background spans Technical Operations, Logistics, Contact Centers, and Healthcare Management technologies. I'm proficient in MS Office, Google Workspace, and JIRA, bringing a tech-savvy approach to every project. Education & Certifications: 🎓 Master's Degree in Enterprise Architecture 🎓 Graduate Certificate in Project Management 🎓 Professional Scrum Master 1 (PSM I) 🎓 Certified Business Analysis Professional (CBAP) 🎓 ITIL 4 Foundations Certificate in Service Management I'm also a proud member of IIBA and am currently pursuing a Doctorate in Strategic Leadership. Beyond the Office: As the Founder/Host of the Traceability Podcast and traceabilitycoach.com, I'm committed to sharing insights and knowledge with the broader community. Let's connect! I'm eager to explore opportunities where my skills and passion for positive change can contribute to your team's success. Whether you're looking to optimize processes, drive digital transformation, or cultivate a more agile work environment, I'm here to help turn challenges into opportunities. #BusinessAnalysis #AgileLeadership #ITServiceDelivery #StrategicConsulting #Traceability #Leadership #Innovation Let's connect! I'm eager to explore opportunities where my skills and passion for positive change can contribute to your team's success. 🚀