An L&OD professional with nearly 25 years of experience with various BFSI organisations, Connectivity and Communication solutions providers, Electrical and Consumer Durable companies. I have over 20 years of experience in leading the L&OD function during the times of change and culture shifts. I am specialised in Training & Development both for external and internal customers, including mid-level managers, sales, customer service and relationship managers. I believe in order to create a successful organisation; one must recognise, respect & nurture the creative potential of each employee, thereby fostering a healthy learning atmosphere. I am passionate about organisation development and work towards ensuring significant improvements in learning processes, quality & efficiency while utilising resources and maintaining a positive work environment. I am adept at drafting training strategies, curating learning modules (both Digital and ILTs) and evaluating post-training performance. My key areas of focus have been the following: • Identification of learning & development needs through mapping of skills required for particular positions and analysis of the existing level of competencies • Designing and conducting customised training programmes depending on the business objective and evaluating their effectiveness through performance evaluation • Curate, develop and implement training programs for management/Leadership development, investor awareness, Train the Trainer courses, sales training etc., through various channels like classroom, Digital, Video, e-learning etc. • Coaching employees in the areas of skill development in Behavioral and Functional skills, Leadership skills, Sales Strategy/Skills, Customer service, Etiquette etc. • Responsible for organisation-wide performance enhancement of identified employees • Developing integrated learning strategy (a combination of Micro-Learning, Video Learning, e-Learning, Classrooms etc.) • Developing a Digital onboarding strategy