Hi, I’m an IT Senior Application Support Analyst with over 11 years of experience supporting and optimizing business-critical banking applications across on-prem, AWS, and Azure environments. I specialize in incident management, performance optimization, system stability, and cross-team collaboration to resolve complex issues and keep high-availability systems running smoothly. If you need guidance on application support, cloud migration, ITIL best practices, monitoring strategy, root-cause analysis, or improving uptime, I’m here to help. My approach is practical, structured, and results-driven, focused on helping you strengthen reliability, reduce incidents, and elevate your operational excellence. Book a session if you’re looking for clear insights, real-world solutions, and expert support for your application or IT operations challenges.