With over 14 years of extensive IT experience spanning service and product-based enterprises across various regions, I hold the role of a seasoned Senior Service Delivery Manager at a prominent Product company, recognized as one of the world's largest online travel and hospitality entities. My expertise encompasses program management, delivery, implementation, customer support, and vendor management, underpinned by certifications including CSM, ITIL4, Prince2, and Six Sigma Green Belt. Driven by a fervent desire, I am committed to mentoring entry-level individuals aspiring to venture into the IT realm, aiding them in selecting suitable roles. Furthermore, I aim to assist seasoned professionals looking to transition their careers into positions such as Business Analysts, Product Owners, Product Managers, Project Managers, Program Managers, Implementation Specialists, and more. I'm equipped to assist you in exploring diverse roles in the IT sector that don't necessitate coding or programming skills by providing guidance on role selection, aiding in profile development, and facilitating the attainment of necessary certifications.