About me

Dynamic and results-driven Customer Experience Executive and ESG Principal with over 20 years of ICT industry expertise. Proven leadership in driving customer satisfaction, spearheading complex projects, and championing organizational growth. Passionate about innovation, sustainability, and ESG integration for business success. I leverage my skills and expertise in process improvement, creative ideation, and mentoring to empower teams, foster collaboration, and deliver the best customer experience. I also hold a Master of Technology Management from the University of the Philippines, where I lecture at the Technology Management Center. I am a certified Master Trainer and Project Delivery Manager, and I have completed several courses on storytelling, communication, and leadership.