As the Head of Support at Replo, a Y Combinator-backed startup that provides a no-code tool for building high converting landing pages, I am building a team that delivers magical experiences to a wide audience. With more than a decade of high-growth CX experience, I have hired, led, and grown empathy-driven and results-focused customer experience teams as a passionate servant-leader for startups like Zapier, Coda, and CoinTracker. I am also a founder, customer experience consultant, and coach, offering CX consulting to help build & grow support teams with a disproportionate impact. I specialize in understanding the interface between humans and software, and I help startups understand, support, and build for their customers. I have wrangled backlogs of 15k tickets through 10x year-over-year growth, engaged and developed high-quality off-shore teams of 20+, and contributed to the core culture and processes of early-stage companies. I have skills in help desk support, process improvement, and web3.js, a JavaScript library for interacting with Ethereum-based applications. I am excited to help you scale your CX from zero to one hundred.