With a strong background in IT and SaaS, I have developed expertise in operations management and customer experience. Over the past 10+ years, I’ve worked with top SaaS companies such as ShipSy, AfterShip, and Unicommerce, where I’ve led teams to drive significant improvements in customer satisfaction, revenue growth, and process optimization. As a Lean Six Sigma practitioner, I focus on creating efficient systems that deliver results, reduce churn, and enhance team performance. My passion lies in helping businesses scale their operations while maintaining exceptional customer service standards. I thrive in fast-paced environments, managing cross-functional teams, and aligning business objectives to achieve sustainable growth. I’m excited to share my knowledge and assist others in navigating the complex world of operations and customer success. Reach out for tailored advice or mentoring on SaaS operations, customer support management, or process excellence.