I lead the development and growth of the Customer Success function, Customer Delight, and Excellence. I have over 16+ years of experience, including in Customer Success, Customer Relationship Management (CRM), Value Realization, and Strategy Development, working with world-renowned customers across various industries and regions. My mission is to drive platform stickiness via adoption, consumption, and value realization models, while defining and driving end-to-end processes from onboarding to renewals and performance initiatives. I also collaborate with internal teams for effective outcomes, manage data and analysis, and conduct weekly leadership business reviews and forecasting. My strengths are in Experience Management, Need Identification, Team Leadership, Cross-Functional Collaboration, and Data Analysis. I am passionate about delivering digital strategies that ensure customer satisfaction, retention, and growth.