My journey began with a solid foundation in business administration, where I mastered the intricacies of financial management and strategic planning. This was further enhanced by hands-on experience in various leadership roles, where I honed my ability to guide teams toward achieving outstanding results. Driven by a passion for innovation, I embraced Service Design Thinking—a holistic approach that places customer satisfaction at the heart of business operations. This methodology allows me to seamlessly blend my expertise in business administration, product design, and customer satisfaction.