With 11+ years in Customer Success & Enterprise Account Management, I specialize in scaling B2B SaaS businesses across EdTech, AI, Logistics, HRTech, Consulting, and IT. My expertise combines customer lifecycle management with data-driven strategies, leveraging automation, AI-driven insights, and analytics to reduce churn, optimize Net Revenue Retention (NRR), and drive product adoption across APAC, EMEA and US markets. Now, through Topmate, I offer personalized coaching, mentoring and holistic healing sessions to help individuals achieve clarity, balance and transformation. 🔹 Coaching & Mentoring – Supporting professionals in leadership, career growth and personal development 🔹 Energy Healing (Reiki & Sound) – Helping restore emotional balance, reduce stress and elevate well-being 🔹 Mindfulness & Wellness Coaching – Empowering you with tools for resilience, clarity and calm