WORK EXPERIENCE Sales Team Lead Sindbad the Lead | Islamabad, Pakistan | October 2021- November 2022 Coaching customer support reps as a team leader. Analyzing customer interactions, finding what went wrong and what went right, and communicate these to employees. Articulate insights clearly when coaching agents. Marketing Sales Specialist Sindbad the Leads | Islamabad, Pakistan | Oct 2019- March 2021 Discussed account details with customers and recommended products and services to them based on listening to their needs and interests. Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.