With over 10 years of experience in sales and account management of IT products, I am a customer success specialist who is passionate about ensuring customer satisfaction and retention through continuous support and value delivery. I currently work at Invince, a leading provider of learning management solutions, where I cultivate and maintain strong relationships with key accounts and help them achieve their desired outcomes with the product. As a customer success specialist, I leverage my skills in customer relationship management (CRM), presentations, upsell/cross-sell, and timely renewals to drive customer loyalty and revenue growth. I also lead quarterly business reviews, monitor health scores and customer happiness indices, and reduce the time to first value (TTFV) for the customers. In addition, I am an aspiring image consultant and trainer, pursuing a business programme in image consulting and soft skills training at Image Consulting Business Institute, to further enhance my professional development and career prospects.