Motivated IT Support Professional with one year of experience providing exceptional technical assistance to end-users. Skilled in troubleshooting hardware and software issues, diagnosing network problems, and delivering effective solutions within time-sensitive environments. Strong knowledge of operating systems, applications, and IT infrastructure. Committed to delivering outstanding customer service and ensuring optimal system performance. Seeking opportunities to leverage my expertise and contribute to the success of a dynamic organization. Assisted end-users in resolving hardware and software issues promptly, resulting in increased productivity and minimized downtime. Installed and configured software applications, ensuring seamless integration with existing systems and user requirements. Provided technical training and guidance to users, empowering them to effectively utilize IT resources and enhance their productivity. Collaborated with cross-functional teams to support system upgrades and migrations, ensuring minimal disruption to operations. Maintained accurate documentation of support activities, including incident reports, resolutions, and knowledge base articles. Implemented preventive maintenance procedures to optimize system performance and security. Technical Skills:- 1. Technical Troubleshooting. 2. Hardware and Software Support. 3. Software Installation and Configuration. 4. Citrix, Active Directory, DHCP, GPO, ITIL. 5. Documentation and Reporting. 6. Outlook, Microsoft365. 7. MS Excel, Power point, Word.