I'm a senior Customer Success and Service Delivery leader with 20+ years of experience building and scaling high-performance operations in enterprise SaaS environments. Across roles at Salesforce, SumTotal Systems, Sitel India, and Hinduja Global Solutions, I've led GCC buildouts from the ground up (18 → 350+ FTEs), owned SLA governance and escalation frameworks, driven QBR delivery at scale, and embedded AI/automation into support operations. My sweet spot is the intersection of people, process, and platform — translating business goals into operational systems that deliver measurable CS and service outcomes. I'm currently open to senior leadership conversations and actively mentor professionals navigating careers in CS Operations, Service Delivery, GCC leadership, and SaaS Program Management.