As a Product Manager at Paytm, I work on building platform products that enable monetization and delight for different merchant businesses in the Paytm ecosystem. I have no technical background, but I have a strong customer obsession, a love for systems and integrations, and a vision of the bigger picture. I have a Master of Business Administration from Indian Institute of Management Bangalore, where I learned the fundamentals of business, strategy, and management. I also have a Bachelor of Engineering in Mechanical Engineering from Jadavpur University, where I developed my analytical and problem-solving skills. I have multiple certifications in Artificial Intelligence, Data-Driven Decision Making, and Lean Six Sigma, which help me leverage data and optimize processes in my product role. I have successfully delivered impactful platform products at Paytm, such as a new device onboarding flow that increased productivity and reduced revenue loss, a new query engine optimization feature that saved computing resources cost and reduced query time, and an automated revenue realization system that plugged revenue leakages. I have strong communication and stakeholder management skills, which enable me to collaborate with cross-functional teams and align with business objectives. I have an appetite for learning and a passion for creating value for customers and stakeholders.