Co-creation of Customer Success Playbook with Swapnil Joshi

Session Breakdown:

Session 1: Success Framework Discovery

• Define your customer segments, health scores, and lifecycle stages.

Session 2: Designing Playbooks for Each Stage

• Adoption, Expansion, Risk Management, and Renewal flows.

Session 3: Integrating Data and Tools

• CRMs, CS platforms, and automation tools.

Session 4: Operationalizing and Measuring Success

• Defining KPIs, dashboards, and review cadence.