As a Manager Global Client Service Management at Sungard Availability Services, I lead a team of Technical Account Managers and Customer Success specialists who manage the company's strategic accounts. With over 8 years of experience in IT Services Management, I have developed a strong expertise in ITIL methods, processes, and best practices, and I hold multiple ITIL certifications, including ITIL Practitioner. My mission is to enhance customer experience, loyalty, and retention by providing personalized and proactive service, developing and sustaining strategic partnerships, and conducting regular business reviews. I also work on streamlining internal processes and procedures, enabling growth and scalability, and contributing to revenue generation and upsell opportunities. I am passionate about delivering value and solutions to my customers, and I am always eager to learn and innovate in this dynamic industry.