As a Lead User Experience Designer at Xylem with over three years of experience, I focus on driving UX strategy for wastewater network optimization products. My work involves defining and tracking UX success metrics, facilitating workshops with stakeholders, and creating prototypes tested directly with customers. Collaborating with design teams, I contribute to Xylem's design system and best practices to enhance usability and customer satisfaction. My mission is to develop customer-centric products by fostering empathy for user needs and aligning product teams with shared goals.