An astute customer success leader with 20+ years of IT experience spanning across solutions, pre-sales, and delivery excellence. Extensive experience in end-to-end large and complex transformation programs starting with Business case development, design/architect, building operating models and deliver solutions. A passionate professional with extensive experience in Business process reengineering and product management. Global delivery experience with multi shore team model across various domains and technologies. Experienced to develop and build large ODC and running multiple programs. Highly passionate problem solver and vibrant communicator. Excellent in creating precise strategic presentations to deliver impact. A strong believer of bringing continuous improvement to make an impactful contribution to organizational success. Principal Competencies:  ITIL V4 Foundation , PMP Certified  P&L Management  Highly skilled in managing large programs and Client relationships  Expert in establishing SLAs and KPI for engagement  Business Development Strategies, pre-sales  Excellent Negotiation skills  Expert in Data Analytics and data driven decision making  Rich Oracle ERP delivery experience in implementation, rollout, upgrade and support (On prem and cloud)  Process and Management knowledge for BPO and Infrastructure Operations (Service Desk, Architecture and Networking)  Extensive experience with different project methodologies (Waterfall, Agile, AIM, OUM)  Highly Self-motivated to bring growth along with development of team  Proposal building with various pricing models  Strong experience with ITIL - Change Management, Problem Management, Incident Management and Knowledge Management  9+ years global delivery in multiple geographies (US, UK, Canada, Europe, Central America, Australia) in direct client locations  Exposure with current technologies (low code, blockchain, AI, ML)